Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how novaique (novaique Limited) collects, uses, and protects your personal information when you interact with our seasonal tyre changeover service. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection legislation.

Who We Are

We operate a professional tyre changeover and wheel alignment service based in Kilkenny, serving customers throughout the region. We collect and process personal information to provide our winter and summer tyre swap services and related vehicle maintenance. We take your privacy seriously and ensure all information is handled securely and transparently.

Information We Collect

We collect various types of information to provide our services effectively:

Personal details including your name, phone number, email address, and vehicle information when you book our services
Payment and billing information when processing transactions
Service history and preferences related to your vehicle maintenance
Technical data such as your IP address, browser type, and pages visited through cookies and analytics
Communication records from contact form submissions and customer inquiries

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: We process data to fulfill our service agreements and provide tyre changeover and wheel alignment services
Consent: We obtain your explicit consent before collecting marketing information or using cookies for analytics
Legitimate interests: We process data to improve our services, maintain security, and respond to customer inquiries
Legal obligation: We may process data when required by law or regulatory requirements

How We Use Your Information

Your information is used for the following purposes:

Processing and fulfilling your tyre changeover and wheel alignment service requests
Sending service confirmations, reminders, and completion notifications
Processing payments and managing your account
Responding to your inquiries and providing customer support
Improving our services through analytics and user feedback
Complying with legal obligations and maintaining records
Sending promotional materials only with your explicit consent

Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:

Service and booking records: Retained for 3 years from the date of service completion for warranty and maintenance purposes
Contact form submissions: Retained for up to 24 months from the date of last contact or interaction
Payment and billing information: Retained for 7 years in accordance with tax and accounting regulations
Website analytics and cookies: Retained for up to 12 months from collection date
Server logs: Retained for up to 12 months for security and troubleshooting purposes

After these periods, we securely delete or anonymize your information unless we are required to retain it for legal compliance.

Your Rights

You have the following rights regarding your personal information:

Right to access: You may request a copy of your personal data held by us
Right to rectification: You may request correction of inaccurate or incomplete information
Right to erasure: You may request deletion of your personal data in certain circumstances
Right to restrict processing: You may limit how we use your information
Right to data portability: You may request your data in a portable format
Right to withdraw consent: You may withdraw consent to marketing communications at any time
Right to lodge a complaint: You may file a complaint with the Data Protection Commission of Ireland

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics about website usage. Cookies are small text files stored on your device that help us recognize you and improve our services. We use both essential cookies (required for basic functionality) and optional cookies (for analytics and marketing) with your consent. You can manage your cookie preferences through your browser settings. For more detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure payment processing, access controls, and regular security audits. However, no transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials.

Third-Party Services

We may share your information with trusted third parties who assist us in providing our services, including payment processors, email service providers, and analytics platforms. These third parties are bound by confidentiality agreements and are only permitted to use your information for specified purposes. We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following such updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, our data handling practices, or wish to exercise your rights, please contact us:

Email: [email protected]

Phone: +353 21 487 3956

Address: South Main Street 142, Cork, T12 RD43, Ireland

We will respond to your inquiry within 30 days. If you believe we have not resolved your concern, you have the right to lodge a complaint with the Data Protection Commission of Ireland.